Contact us info@tibbettsgroup.com

BFC Customer Support Executive x 1

Location: Stokenchurch

The Company:

Tibbetts Group is a family-owned business established 40 years ago, with approximately 140 employees across four locations. The business has a global customer base with revenues exceeding £60m.

Role Overview:

To support the sales team in order for them to deliver excellent customer support to all BFC customers in all aspects and ensure that they see BFC as easy to deal with. This includes processing customer orders, responding to customer requests effectively, supporting the sales team, and to be pro-active in ensuring the business exceeds the expectations of customers ensuring BFC remains their supplier of choice

Key responsibilities include:

 Inbound Sales
  • Answer in bound calls and emails and deal with general customer enquiries and day to day orders
  • Load sales orders and customer forecasts/schedules on to the BFC ERP system
  • Inbound order management from overnight suppliers and long lead time suppliers
  • Manage outbound shipping dates to customers and co-ordinate with the warehouse team
  • Ensure customers are set up correctly and help maintain up to date information on the system
  • Ensure customers receive outstanding support where all their expectations and requirements are met
Customer Support
  • Support the sales team and manage workload throughout the department
  • Follow up all quotations and input feedback into BFC ERP system
  • To manage and maintain customer future order books identify potential issues
  • Liaise with the warehouse team to help co-ordinate shipments
  • Respond to customer returns and other ad hoc requests.
Sales Team Support
  • Work with the sales team and with colleagues in other departments to improve processes, efficiencies and reduce errors
  • Support the team in managing BFC’s Vendor Managed Inventory customers
  • Managing Call Off Orders to ensure contract timeline and dispatch / liaise with Sales team
  • Produce standard, regular and ad hoc reports that support the sale team
  • Ensure the smooth flow and use of customer facing electronic ordering systems
Other Key Responsibilities
  • Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure (complying with GDPR regulations)
  • To support the business in other aspects and areas as and when required
  • Ensure a high standard of housekeeping, cleanliness and tidiness across the organization. To remain vigilant in the prevention accidents and to minimise waste in line with the company’s environmental and sustainability policies

Skills and Experience Required:

  • Good understanding and ability to work to an intermediate level in Excel
  • Good command of the English language, both written and spoken
  • Good interpersonal and communication skills, with a keen eye for detail
  • Ideally possesses administrative experience in a sales environment
  • Ability to work in systematic/disciplined way
  • Ability to work well both independently and in a team
  • Ability to demonstrates initiative and problem-solving skills
  • Strong organisational and planning skills
  • Willingness and capability to learn new things e.g. Enterprise Resource Planning (ERP) system

The Benefits:

  • 23 days holiday (plus UK bank holiday, rising to 25 days holiday after five years’ service)
  • Holiday Buying Scheme (giving you the opportunity to buy an additional five days’ holiday) – after probationary period
  • Life Insurance
  • Annual Bonus (should the business hit agreed targets) – after probationary period
  • Health Cash Plan Scheme (after one years’ service) including:
    • Dental
    • Optical
    • Health & Wellbeing and health screening
    • Combined Physiotherapy
    • Chiropody
    • Employee Perks Portal
    • Optional cover for family
  • On-site training
  • Excellent career progression opportunities
  • Modern facilities
  • Ad-hoc employee functions including annual Summer Social (usually held in June each year)
  • Charitable fundraising opportunities
  • Free car parking

Additional job details:

  • Application deadline 31st May 2023 at 12 noon
  • Competitive salary, depending on knowledge and experience
  • Excel/Numerical testing will be part of the interview process where we are likely to have two interviews
  • Hours – 38.5 hours per week Monday to Thursday 8.30am-5pm, Friday 8.30am-3.30pm
  • Location – Stokenchurch
  • CVs should be sent to tog.isaacs@tibbettsgroup.com and copied to HR@tibbettsgroup.com
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