Internal Sales Manager – Stokenchurch

We are currently looking to recruit a BFC Internal Sales Manager to be based in the Stokenchurch office, managing the Stokenchurch and Redditch Internal Sales teams.  This position will report directly to the BFC Sales Director.

Purpose

• To manage the Internal Sales team in their support of the Key Account Managers, External Sales Team and Sales Director, and to co-ordinate and ensure the smooth running of sales administration and internal quotation processes

Key Responsibilities

 Internal Sales Team Management

• Support the internal sales teams with the daily processing of customer forecasts, orders, quotes, and ensuring that they are administered in a timely manner
• Day to day management and support of sales authorisations on Winman and Docuware
• Ensure all sales processes are followed to the written procedures of the business
• Ensure customer order books for long lead time parts are proactively managed to head off any stock outs
• Continually manage the training and development of the teams to encompass an improvement in business acumen, commercial thinking and customer relationship building
• Effectively manage, mentor and communicate to your team to ensure they remain motivated and able to carry out their jobs effectively

 Management Support

• Support the Sales Director with data and activity requests
• Support the Sales Director in ensuring stock liability is covered by customer commitments and excess stocks are kept to acceptable levels
• Ensure daily, weekly monthly tasks completed by team on time
• Work with Procurement and Supply Chain to ensure the sales to purchase cycle runs smoothly and that products are correctly managed according to their status/category
• Handling and documenting customer issues, complaints and co-ordinating the Continual Improvement Log
• Produce a weekly summary report to be communicated to the wider group
• Support the monthly reporting to the Group Management meeting
• Be fully conversant in providing data and analysis from Power BI

 Business Development Support

• Co-ordinate larger sales projects and sales funnel based RFQs and ensure the sales funnel is kept up to date and relevant
• Co-ordinate and monitor the quotation and quotation feedback process
• Co-ordinate and monitor CRM activity

 General

• Liaise with Operations to co-ordinate the progress and picking of sales orders in the warehouse and to ensure customer requirements are clearly communicated and fulfilled
• Ensuring high standards of presentation of all areas of the sales office

Skills and experience

• Proven experience managing a team with excellent people and conflict management skills
• Ability to communicate and build relationships, with strong Customer focus
• Excellent interpersonal, communication and decision-making skills
• Excellent time management and organisational skills
• Advanced knowledge of Excel, Word, PowerPoint
• Background within the Fastener industry would be advantageous, but not essential
• Travel – role manages teams across two sites so requires element of travel, (estimated four days at Stokenchurch, one day at Redditch p/w), so must have ability to drive and have a full and valid driving licence

The Benefits:

• 23 days holiday rising to 25 days holiday after five years’ service (plus UK bank holidays)
• Annual Bonus (should the business hit agreed targets) – after probationary period
• Stakeholder pension scheme
• Life Insurance
• Holiday Buying Scheme (giving you the opportunity to buy an additional five days’ holiday) – after probationary period
• Cycle Scheme – after probationary period
• Health Cash Plan Scheme (after one years’ service) including:
  • Dental
  • Optical
  • Health & Wellbeing and health screening
  • Combined Physiotherapy
  • Chiropody
  • Employee Perks Portal
  • Optional cover for family
• Training opportunities
• Excellent career progression opportunities
• Ad-hoc employee functions including annual Summer Social (usually held in June each year)
• Free car parking

Additional job details:

• Hours – 38.5 hours per week 8.30am-5pm (Monday-Thursday), 8.30am-3.30pm (Friday)
• Location – Stokenchurch, but required to travel to Redditch at least 1 day per week
• CVs will be reviewed as they come in – please forward to HR@tibbettsgroup.com