Internal Sales Manager – Stokenchurch/ Redditch

We are currently looking to recruit a BFC Internal Sales Manager to be based at either the Stokenchurch  or Redditch office, managing both the Stokenchurch and Redditch Internal Sales teams.  This position will report directly to the BFC Sales Director.

Purpose

• To manage the Internal Sales team in their support of the Key Account Managers, External Sales Team and Sales Director, and to co-ordinate and ensure the smooth running of sales administration and internal quotation processes

Key Responsibilities

 Internal Sales Team Management

• Support the internal sales teams with the daily processing of customer forecasts, orders, quotes, and ensuring that they are administered in a timely manner
• Day to day management and support of sales authorisations on Winman and Docuware
• Ensure all sales processes are followed to the written procedures of the business
• Ensure customer order books for long lead time parts are proactively managed to head off any stock outs
• Continually manage the training and development of the teams to encompass an improvement in business acumen, commercial thinking and customer relationship building
• Effectively manage, mentor and communicate to your team to ensure they remain motivated and able to carry out their jobs effectively

 Management Support

• Support the Sales Director with data and activity requests
• Support the Sales Director in ensuring stock liability is covered by customer commitments and excess stocks are kept to acceptable levels
• Ensure daily, weekly monthly tasks completed by team on time
• Work with Procurement and Supply Chain to ensure the sales to purchase cycle runs smoothly and that products are correctly managed according to their status/category
• Handling and documenting customer issues, complaints and co-ordinating the Continual Improvement Log
• Produce a weekly summary report to be communicated to the wider group
• Support the monthly reporting to the Group Management meeting
• Be fully conversant in providing data and analysis from Power BI

 Business Development Support

• Co-ordinate larger sales projects and sales funnel based RFQs and ensure the sales funnel is kept up to date and relevant
• Co-ordinate and monitor the quotation and quotation feedback process
• Co-ordinate and monitor CRM activity

 General

• Liaise with Operations to co-ordinate the progress and picking of sales orders in the warehouse and to ensure customer requirements are clearly communicated and fulfilled
• Ensuring high standards of presentation of all areas of the sales office

Skills and experience

• Proven experience managing a team with excellent people and conflict management skills (essential)
• Ability to communicate and build relationships, with strong Customer focus (essential)
• Excellent interpersonal, communication and decision-making skills (essential)
• Excellent time management and organisational skills (essential)
• Advanced knowledge of Excel, Word, PowerPoint (essential)
• Background within the Fastener industry would be advantageous, but not essential
• Travel – role manages teams across two sites so requires element of travel, so must have ability to drive and have a full and valid driving licence

The Benefits:

• 23 days holiday rising to 25 days holiday after five years’ service (plus UK bank holidays)
• Annual Bonus (should the business hit agreed targets) – after probationary period
• Stakeholder pension scheme
• Life Insurance
• Holiday Buying Scheme (giving you the opportunity to buy an additional five days’ holiday) – after probationary period
• Cycle Scheme – after probationary period
• Health Cash Plan Scheme (after one years’ service) including:
  • Dental
  • Optical
  • Health & Wellbeing and health screening
  • Combined Physiotherapy
  • Chiropody
  • Employee Perks Portal
  • Optional cover for family
• Training opportunities
• Excellent career progression opportunities
• Ad-hoc employee functions including annual Summer Social (usually held in June each year)
• Free car parking

Additional job details:

• Hours – 38.5 hours per week 8.30am-5pm (Monday-Thursday), 8.30am-3.30pm (Friday)
• Location – Stokenchurch or Redditch- requirement to travel between both sites weekly
• CVs will be reviewed as they come in – please forward to HR@tibbettsgroup.com