Internal Sales Manager- UK & Nordics

Job Overview

We are seeking an Internal Sales Manager (UK & Nordics) to join TGL, based at our Banbury Head Office, reporting directly to the TGL Sales Director. This role is responsible for managing the Internal and External Sales teams, as well as nominated sales agents, while providing operational and strategic support to the Sales Director.

The Internal Sales Manager will oversee and coordinate day-to-day sales activities to ensure the smooth and efficient running of sales processes across the UK and Nordic regions. The role will also hold direct responsibility for key customers and regional sales agents, supporting business growth, maintaining strong customer relationships, and ensuring the delivery of high levels of service and sales performance.

Key Responsibilities

Internal & External Sales Team Management

• Manage and support the Internal and External Sales teams to ensure high levels of customer service and sales performance.
• Oversee the efficient processing of customer orders and quotations.
• Manage the day-to-day administration and approval of sales authorisations.
• Ensure all sales processes are followed across the business and identify opportunities to improve efficiency and effectiveness.
• Actively manage customer order books for long lead-time parts to ensure accurate planning and delivery.
• Lead the training and development of the Sales team to support performance and growth.
• Manage team workloads during holidays and unforeseen absences to maintain continuity of service.
• Effectively mentor, motivate, and communicate with the Internal Sales team to ensure they remain engaged and able to perform their roles successfully.

General Management and Support

• Provide operational support to the Sales Director, including responding to data requests and reporting requirements.
• Monitor monthly sales and margin performance against the business plan and escalate any areas of concern to the Sales Director.
• Ensure stock liability is monitored and supported by customer commitments, maintaining excess stock at acceptable levels.
• Ensure daily, weekly, and monthly tasks are completed by the team in a timely manner.
• Work closely with Procurement, Supply Chain, and Product Management teams to ensure the sales-to-purchase cycle operates smoothly and product ranges are managed effectively.
• Collaborate with Product Management and Marketing to ensure monthly new-to-range product introductions are communicated to customers.
• Handle and document customer issues and complaints, coordinating actions through the Continual Improvement Log.
• Maintain and monitor customer consignment stock profiles with the relevant sales teams, ensuring scheduled physical checks are carried out and recorded.

Key Account Development Support

• Take ownership and management responsibility for selected customer accounts.
• Review customer sales targets and margins on a monthly basis and take corrective actions where required.
• Conduct regular customer meetings and visits in the UK and overseas (up to approximately eight working days per month or as required by business needs).
• Coordinate larger sales projects and customer RFQs, ensuring accurate data supports decision-making.
• Maintain an up-to-date and relevant sales funnel reflecting ongoing sales projects and opportunities.
• Liaise with the Marketing Executive to support customer events and promotional activities.
• Coordinate and monitor quotation feedback processes, ensuring lost business information is reported to the Sales Director.

General

• Liaise effectively with all internal stakeholders to ensure clear communication and alignment across the business.
• Maintain high standards of organisation and presentation within the sales office environment.

Requirements and Skills

• Full UK driving licence due to the travel requirements of this role.
• Proven account management experience within the Automotive Aftermarket sector (Essential).
• Experience working closely with a Product Management team, including supporting new product introductions into customer product profiles (Desirable).
• Proficient in Microsoft Teams and Office 365 for communication, collaboration, and day-to-day business operations (Essential).
• Strong Microsoft Excel and data analysis skills, with the ability to interpret sales data, monitor performance, and support decision-making (Essential).
• Strong communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively across departments including Sales, Product Management, Procurement, and Marketing.
• Proactive and results-driven mindset with strong problem-solving abilities.
• Professional, reliable, and able to maintain strong relationships with both internal stakeholders and external customers.